1. Introduction

At Mehruba, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or place an order with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal Information

• Full name

• Phone number

• Email address

• Shipping and billing address

• Payment-related information (processed securely by third-party payment providers)

b. Order & Usage Information

• Order details and purchase history

• Delivery and tracking information

• Communication records (messages, emails, or support requests)

c. Technical Information

• IP address

• Browser type

• Device information

• Website usage data (cookies, pages visited, time spent)

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Confirm payments and prevent fraud

• Communicate order updates and support responses

• Improve our website, services, and customer experience

• Send promotional offers, updates, or marketing messages (only if you agree)

4. Cookies & Tracking Technologies

Mehruba uses cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic and performance

• Remember user preferences

You may choose to disable cookies through your browser settings; however, this may affect website functionality.

5. Sharing of Information

We do not sell, rent, or trade your personal information.
Your information may be shared only with:

• Delivery and courier partners for order fulfillment

• Payment gateway providers for secure transactions

• Legal authorities when required by law

All third parties are required to protect your information and use it only for service-related purposes.

6. Data Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

While we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and provide services

• Comply with legal, accounting, or regulatory requirements

• Resolve disputes and enforce policies

8. Your Rights

You have the right to:

• Request access to your personal information

• Request correction or updates to inaccurate information

• Request deletion of your personal data (subject to legal requirements)

• Opt out of marketing communications at any time

To exercise these rights, please contact our customer support.

9. Third-Party Links

Our website may contain links to third-party websites. Mehruba is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Mehruba does not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be removed promptly.

11. Changes to This Privacy Policy

Mehruba reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Continued use of the website after updates indicates acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact Mehruba Customer Support.