1. Introduction

At Mehruba, we want you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which you can request a refund, how the process works, and what you can expect.

By placing an order with us, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds are available only if:

• The product is damaged, defective, or incorrect.

• A refund request is made within 7 days from the date of delivery.

• The product is unused, unwashed, and in its original packaging with all tags attached.

Products that do not meet these conditions will not be eligible for a refund.

Note: Sale or discounted items may have specific terms and may not be eligible for a refund unless damaged or defective.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Mehruba Customer Support via email, WhatsApp, or phone.

2. Provide your Order ID and details of the issue (photos are required for damaged or defective items).

3. Our team will review your request and confirm if your refund is approved.

4. Once approved, return the product to our address as instructed by the support team.

4. Refund Approval & Processing

• All returned products will be inspected by Mehruba before a refund is approved.

• Once the refund is approved, it will be processed through the original payment method used for the purchase.

• Refund processing time may take 5–10 business days, depending on your bank or payment provider.

• Shipping or delivery charges are non-refundable unless the refund is due to Mehruba’s error.

5. Non-Refundable Items

Refunds are not available for:

• Products that have been used or washed

• Products without original packaging or tags

• Change of mind or preference

• Sale or promotional items (unless defective or damaged)

6. Exchanges

If you wish to exchange a product due to damage or defect:

• Follow the same refund request process.

• Once approved, Mehruba will provide instructions for the exchange.

• Exchanges are subject to product availability.

7. Customer Support

For any questions regarding refunds or exchanges, please contact:

Mehruba Customer Support

• Email: mehrubadress@gmail.com

• WhatsApp: +8801748-711888

• Phone: +8801748-711888

Our team is available to assist you with all refund-related queries.

8. Changes to This Policy

Mehruba reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

Continued use of the website after updates indicates acceptance of the revised policy.