1. Acceptance of Terms

By accessing, browsing, or making a purchase from Mehruba, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These Terms & Conditions apply to all users, including visitors, customers, and anyone accessing our website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or

• You are using this website under the supervision of a parent or legal guardian.

Mehruba reserves the right to refuse service to anyone at any time without prior notice.

3. Product Information & Accuracy

We strive to ensure that all product descriptions, prices, images, and details are accurate and up to date. However:

• Product colors may vary slightly due to lighting, photography, or screen resolution.

• Fabric texture and design may have minor variations due to manufacturing processes.

• Such variations are natural and will not be considered defects.

Mehruba does not guarantee that all product information will be completely error-free.

4. Pricing Policy

• All prices are listed in Bangladeshi Taka (BDT) unless otherwise stated.

• Prices are subject to change without prior notice.

• Mehruba reserves the right to correct pricing errors and cancel orders placed under incorrect pricing.

5. Payment Terms

• Full payment must be completed at the time of order confirmation.

• Mehruba accepts payment through available payment methods shown at checkout.

• Orders will not be processed until payment is successfully completed.

Mehruba reserves the right to cancel any order due to payment failure, suspected fraud, or unauthorized transactions.

6. Order Confirmation

• Once an order is placed, you will receive an order confirmation via SMS, email, or WhatsApp.

• Order confirmation does not guarantee immediate shipment and is subject to product availability.

Mehruba reserves the right to cancel or limit quantities on any order.

7. Order Cancellation

• Orders cannot be canceled once confirmed or shipped.

• Cancellation requests after confirmation may not be accepted.

• Mehruba holds full authority to cancel any order due to stock issues, pricing errors, or policy violations.

8. Shipping & Delivery

• Delivery timeframes are estimated and may vary based on location and courier service.

• Mehruba is not responsible for delivery delays caused by courier companies, natural disasters, strikes, or unforeseen circumstances.

• Customers must provide accurate delivery details. Mehruba is not liable for failed deliveries due to incorrect information.

9. Returns & Exchanges

Returns or exchanges are accepted only under the following conditions:

• The product is damaged, defective, or incorrect.

• A return request is made within the specified time after delivery.

• The product must be unused, unwashed, and in original condition with tags and packaging intact.

Mehruba reserves the right to inspect returned items and approve or reject requests accordingly.
Sale or discounted items may not be eligible for return or exchange.

10. Refund Policy

• Approved refunds will be processed through the original payment method.

• Refund processing time may vary depending on payment provider policies.

• Shipping charges are non-refundable unless the issue is caused by Mehruba.

11. User Responsibilities

You agree not to:

• Provide false or misleading information

• Attempt unauthorized access to the website

• Use the website for unlawful purposes

• Damage, disrupt, or interfere with website functionality

Violation of these terms may result in account suspension or legal action.

12. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and branding, is the exclusive property of Mehruba.

Unauthorized copying, reproduction, distribution, or commercial use of any content is strictly prohibited.

13. Limitation of Liability

Mehruba shall not be liable for:

• Indirect, incidental, or consequential damages

• Losses caused by misuse of products

• Delays or service interruptions beyond our control

Our total liability shall not exceed the value of the purchased product.

14. Privacy Policy

Your personal information is collected and used in accordance with our Privacy Policy. By using this website, you consent to such collection and use.

15. Modifications to Terms

Mehruba reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website indicates acceptance of the revised terms.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

17. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact Mehruba Customer Support.